Wednesday 11 January 2012

MGM - Week 1: Discussion Question, IR & Responses


Dear Reader,

I had to merge two different discussions together. One focused on my IR and another focusing on Vita's IR. Luckily Vita also joined into my discussion making this merger easier to handle than if another student joined in.
First I present you the DQ followed by Noriko's and my discussion about English acquisition and globalization before the discussion is merged with Vita's IR and my response to her thread as well as her response to mine.

Thanks for your interest and any feedback you might leave. 

Next week I'll post the Week 2 DQ and IRs I will have participated in.

Enjoy!;)

Regards,


El Tanoderno
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Week 01 Discussion Question


In preparation for this week’s Discussion, be sure to review the PDF, “Sample outline discussion interaction,” in the Weekly Readings.
By Saturday: In an approximately 250-350 word response, address the following issues / questions: 

Based on what you have learned this week about the online classroom and your overall understanding of the masters programme, identify and describe a strategic issue such as an economic downturn; an innovation or product development; a company merger; or a future growth in your field of study or professional area. Focus on how the issue is impacting your organisation or one in which you have previously worked (If you are not currently working, focus on an organisation that you are familiar with). What impact is this issue having on the organisation and how might it relate to organisation and structure? Is this issue impacting on the global community?

From your master’s programme structure, which module do you believe will give you the best insight into your current field? How might that module improve your professional performance? To conclude your posting, share a description of why you are completing this program of study.

By Wednesday: Post 3 to 5 responses to your colleagues by:

  • Asking insightful questions
  • Offering contributions based upon the literature and your prior experience
  • Extending the Discussion into new but relevant areas
  • Modeling or promoting critical reflection 
Remember to cite ideas from the readings and journal articles for this week, using Harvard Style. 

Please submit your initial response through the Turnitin submission link below in addition to posting it to the Discussion Board.
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DQ: Initial Response Week 1 – The potential rise in demand of Native English Teachers (NETs) at Private Institutions in Korea due to New Government Implementations

As of this year the Korean Ministry of Science, Technology and Education will implement a new admissions procedure for high school students to enter Korean universities known as The National English Ability Test or NEAT (Lee, 2011).
NEAT is also to replace the English section of the current College Scholastic Ability Test (CSAT) as the latter only tests reading and listening skills, whereas NEAT will cover all aspects including speaking skills (Lee, 2011), making it harder to enter university.
Furthermore, the Seoul Metropolitan Office of Education alone, as well as the surrounding areas, has introduced budget-cuts for NETs at middle schools this year, especially in high schools where the budget dropped from W33.6 billion (US$29million) in 2011 to W29.2 billion (US$25million) for this year (Yun, 2011).
NEAT is to be fully implemented into universities nationally by 2016 (Na, 2011).

Combining these four factors will most likely produce the following results:
  •  An increasing annual demand in NETs at private institutes due to the lack of NETs in schools, especially high schools as budgets become smaller over the years.
  •  Higher salary for experienced and qualified NETs as quality will be prioritized.
  •  Institutes will have to appoint head teachers in order to manage teachers’ responsibilities and to simplify leadership hence overall organization.
  •  Institutes will have a chance to expand and open new academies if quality and organization is prioritized.  
In one sentence, the future looks very promising for private English institutes due to the government’s newest implementations. 
In regards to the master’s programme structure, I believe that the Managing Finance module will have the greatest effect on my personal performance, as the financial aspects aren’t often taken into consideration when coming to marketing decisions. Therefore being able to fuse those two together will produce a far more transient and aware decision-making. 
To conclude, I have chosen this programme to use my prior experience along with the knowledge and tools I will gain to join one of the major Korean conglomerates and become a Regional Specialist for Brazil or Europe.

References:
Lee Jae Hoon (2011) Universities to add National English Ability Test to admissions [Online] Seoul: The Hankyoreh. Available from:

Lee Sun Young (2011) New English test plan faces backlash [Online] Seoul: The Korea Herald. Available from:

Yun Suh Young (2011) No budget cut for foreign teachers at elementary schools [Online] Seoul: The Korea Times. Available from:
(Accessed: 7 January 2012)

Na Jeong Ju (2011) Scoring system operator to be picked [Online] Seoul: The Korea Times. Available from:
(Accessed: 7 January 2012)

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Hello Andrew

I would like to response to your interesting posting.

As globalization growing up rapidly, Communication skills in English are more required in any sector. I believe that the education of English in Japan isn’t strategic for the globalization. I still have a difficulty with verbal communication in English even having a long learning. For example, I would just show you my personal episode at the class of Junior high school. The English teacher required us to hold a piece of paper on our mouth and speak the word “Apple” for practicing voice training for one hour. She required us to blow up the paper for P sound for the correct pronunciation many times.

And the first English sentence on the text book was “This is a pen.” I have never had an opportunity to use this sentence in the real world.

Of course, Education of English has been better than my age but I still find that many in young generation has a difficulty with speaking English while they are good at reading and writing.
I address that monoculture countries such as Korean and Japan needs more NETs and the opportunity to interact with foreign people.

I quote that a Japanese Internet shopping operator Rakuten,Inc. surprised the public by announcing it will make English its official language by 2012.All internal meetings will be English and President has said board members who cannot speak English by the deadline will be fired.(Minoru,2010,p.1)
Since the domestic market has been shrinking because of economic recession, Firms are looking to expand overseas. Communication skills in English are more required than ever. For this reason I favor Korean’s new Government Implementations in Education sector.

Reference list:
 Minoru, M. (2010) ‘Rakuten forces all workers to speak English by 2012’,August Vol.3,p.1.
 The Japan times. The University times [Online]
Available at:
( Accessed :08 January 2011)

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Hello Noriko,

Thank you for your interest in my post. Drawing from your response I imagine that in terms of English education Korea and Japan share similar problems with potentially similar roots.
Regarding student’s English speaking levels in Korea, I find the root of the problem composes of the following:
  •  In my experience, Korean public school teachers as well as those at private institutes generally lack the verbal as well as grammatical skills to teach English. Some of these can’t even speak themselves and just follow the material.
  •  As the Korean government tries to cut down on costs, as stated in my initial post, the majority of NETs employed by the government as well as at private institutes have little teaching experience in order to cut labour costs. This directly undermines the teaching quality nationwide.
  •  NETs who come over to teach English constantly change work place or leave the country after 2 years, a year or even 6months, therefore students aren’t provided with a permanent NET that will help improve the quality over a long period of time.
Considering the above, the new implementations of the Korean government should help in prioritizing first of all the quality of NETs as well as indirectly cause private institutes to revise their employment strategy.

Adopting a Japanese strategy such as The Japan Exchange and Teaching programme (JET), where the application procedure takes a year (compared to a month in Korea) as NETs are assessed on their qualifications and interest in Japan before being hired, would benefit Korea in the long run as such a selective process would ensure NETs’ commitment as well as suitability, hence improving Korea’s globalization by raising student’s overall performance.

In regards to Rakuten, it is essentially a good idea but in my opinion Hiroshi Mikitani should implement this strategy to globalize in a more gradual manner over a longer time span, i.e. 4 years, as key agents within the organization would be able to set an example and allow the rest enough time to follow suit. What is your opinion on that?

Links of possible interest:

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Very interesting, Noriko! Are you saying that no
other company in Japan has English as an official
language? Best, Dr. L.
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Dear Dr. Lapkoff and Andrew

Rakuten’s case is still rare except the foreign-financed companies in Japan then Mikitani’s announcement was broadcast on TV or newspaper in 2011.

But “ Rakuten's decision triggered a shock-wave that's extended to many other companies, especially manufacturers, because they too are under pressure to expand outside a shrinking home market said Yuriko Tsurumaki, a Recruit Agent spokeswoman.

Now nearly half of Japanese companies planning new hiring require applicants to be "business English users" - a big rise from 16 percent in July 2009” (Mariko,2011)

I have an experience of working in Japan and NZ. The big difference is that Japanese films tend to hire younger people and train them to have royalty to the company while NZ firms recruit highly experienced staff for ready to use. The age limits of permanent employees are usually strict at the employment in Japan while the inexperienced young people have a difficulty with getting a job in NZ. 

If this phenomenon like Rakuten is expanding, Japanese films need to change the management of recruitment from conventional management.

I suppose that it is a big challenge for Rakuten. Mikitani is a drastic and unique and charismatic CEO who was graduated from the Business School of Harvard University. But “some critics pointed out Mikitani’s own shortcomings in the language.”( Japan Today,2012)
I think that the success in Economics of Japan was not by language but technology and business in the past but as thinking of fears of other developing country like BRICS and rapid globalization, language is the new factor of business success.

Reference list:
ariko,K. (2011) ‘Fear for jobs ignites ”English crisis” in Japan’, 22 September, REUTERS [Online].
Available at:
( Accessed :09 January 2011)
Japan Today (2012)’Rakuten’s decision on English not welcomed by everyone’, 19 July, Japan news and discussion [Online].
Available at:
( Accessed :09 January 2011)




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Dear Noriko,

I agree with you. I also believe that language acquisition is one of the newest and most important factors for any company to be successful on an international scale. Especially a G7 country, such as Japan, whose first language isn’t English will have to globalize at a faster pace, due to the ever increasing pressure of BRICS as their combined GDP has the potential to overtake G7’s by 2032 (O’Neill & Stupnytska, 2009, p.3). Also, according to O’Neill & Stupnytska (2009), China is predicted to overtake the US, the World’s current leading economy, by 2027. In less than 15 years, the importance of English as the primary lingua franca for business transactions will therefore have decreased as Mandarin will undoubtedly become an ace for any serious international player.

In any case, the importance of such strategic globalization advancements such as Hiroshi Mikitani has implemented, although in a very drastic manner, are of the upmost importance in order to compete on a global scale over the next two decisive decades. As stated by Roberts (2007), ‘Globalization is one such change: Lowering barriers to trade and investment and increased ease of communication, traveling, and shipping across borders mean that companies have new opportunities to expand internationally and can grow by increasing their geography without increasing the scope of products or services they offer.’

A Japanese Product Manager visiting a plant in China can directly inspect the manufacturing process and thus gain control of the manufacturing and shipping process and any issues that may arise simply by effectively communicating in Mandarin. After inspection, he has now to ship the products to the US, and by knowing English as well, he can now take care of the logistics without a middleman or extra costs. By increasing the company’s geography and by means of effective direct communication through travelling, the company managed to be in direct control of the business transactions saving time and money in the process. 

Therefore acquiring any language, say English or Mandarin, will in turn benefit and help globalization of any company by gaining more control through effective communication alone.

References:
O’Neill, J. & Stupnytska, A. (2009) The Long-Term Outlook for the BRICs and N-11 Post Crisis [Online] New York: Goldman Sachs. Available from: http://www2.goldmansachs.com/our-thinking/brics/brics-at-8/brics-the-long-term-outlook.pdf (Accessed 10 January 2012)
Roberts, J. (2004) The modern firm: organizational design for performance and growth. Oxford: Oxford University Press (p.230)
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I would like to address the issue of technology and innovation as a strategically important point for the development of my organisation and my professional development in this organisation.



Winfield, Bishop and Porter (2004, p. 519) describe advances in technology as 'inherently beneficial, or at least essential to remain competitive'. The role of innovation has proven vital through various examples of how a single idea or new technology became a turning point for many companies. This creates a great challenge for companies that prefer relying on existing technology rather than trying to develop new technology.


The management at all times needs to be aware of and continually trained on technologically-justified resource allocation. For example, the company I work in reduced manufacturing resources by using the third-party electronic manufacturing services and contractually managing manufacturing process on the spot. This freed up resources for design and development creating a ratio of 80% for design engineering and 20% for operation management. In my experience, this is a general trend for many electronics companies in the industry.


Technology and innovation in my organisation are largely driven by marketing. The core value of marketing specialists in this respect is to drive ideas based on a research, an insight or market trends into technological applications and manage the process along. Marketing specialists may not necessarily know technology in detail, but they absolutely need to understand the market needs and the areas this technology may be applied in.


In my M.Sc. course in Global Marketing, I am particularly looking forward to the New Media & Social Network Marketing module, however, I strongly believe that all eight modules I take will be equally beneficial to me. I am relatively fresh to this area (2.5 years in marketing and customer support) and have many theoretical perspectives to focus on. This programme will no doubt be a valuable addition to my professional development now and in the future.


Vita

Reference list:


Winfield, P. W., Bishop, R. and Porter, K. (2004) Core Management for HR Students and Practitioners. 2nd edn. Oxford: Elsevier Butterworth-Heinemann.

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Dear Vita,

I concord with you that Marketing specialists shouldn’t have to know the ins and outs of a product in regards to technology, but none the less knowing your product down to its components would be of great advantage in recognizing the various applications of said technology and in turn allow to fully comprehend market needs thus identifying high-potential market opportunities. 

Having an understanding and awareness of other factors in decision-making as a modern marketing specialist such as the financial aspects when allocating resources will allow ultimately coming to decisions that will benefit the entire organization. 

For example, marketing and finance specialist should work closer together to come to a better understanding as well as try and understand each other better from the start. As Peter Hatherly, CFO (Chief Financial Officer) at Accantia said according to Young (2008), 'Yes, the marketing director has to understand the numbers, but the FD must also understand strategic marketing.'
 
Could you elaborate on how technology and innovation in your organization are largely driven by marketing in order to gain a better understanding?

Regards,
Andrew

Reference:
Young, R. (2008) When finance met marketing [Online] London: ACCA. Available from: http://www.acca.co.uk/members/publications/accounting_business/archive/2008/april/3085101 (Accessed 10 January 2012)


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Dear Andrew,



Thank you for your comment. I totally agree, this is indeed important to have a thorough understanding of the product or service that you provide or market. Nevertheless, a combination of an excellent technical and marketing specialist in one person is rather rare, at least to my experience in this field so far. This would usually be specialists with technical background and substantial marketing training and experience.

Let me explain a bit further my point about marketing and technology and innovation. Being a consumer electronics supplier, my company has several types of clientele, including larger vendors in the same market segment, operators, distributors etc. Not all these customers would come forward asking for a product based on specific characteristics. Many on the contrary will expect the supplier to provide a technical proposal that would then fit into their own market segment. This literally makes marketing stay on the edge of technology and innovation at all times, foreseeing what the new features the users would want (or need) to be developed next. As a quick example, our marketing pushed hard to have the second generation of TV signal broadcast technology to be developed early and on the company cost, when there was no sign that this technology standard will be adopted. And when European governments one by one started enforce this standard to operators, we already had an “off-the-shelf” solution which allowed us to acquire several new customers and opened up new markets, leaving many larger competitors behind. This has also been possible due to proper resource allocation. Therefore, marketing did a good job foreseeing demand for this solution and cooperating internally with management and finance. 

Best Regards,
Vita



Dear Andrew, Noriko,

Following your interesting discussion of aspects of English in S Korea and Japan, may I draw a parallel by using the example of the English level among non-English major specialists in China. The quality of English teaching and the overall knowledge of English are far from being perfect in China, too. This directly affects employers who do not always get what they expect hiring newly graduated specialists.

English test is core part of the National Higher Education Entrance Examination (the "gaokao") – the complex high school exam perquisite to college entrance. After this, English hours are also included into non-English major student syllabus at the universities. Ultimately, all college students must pass the College English Test (CET) Band 1-6 (in reality, Band 4 or 6) to graduate. As a result, preparation for this test takes most of their efforts during their study time.

400 million Chinese are reported to have studied English in the past 30 years (Li and Hu, 2011), however, the actual abilities to speak and write English of those students who passed CET-4 (the minimum required to lend a job in most Chinese companies) are not impressive. If there is an English test during a job interview, the applicants will probably be lucky to impress the employers trying hard to speak or write English, but would not always reveal comprehension once hired. In a company that uses English on a daily basis, it is more practical to hire Hong Kong residents or overseas Chinese to receive an employee with good level of both English and Mandarin. Some companies, including mine, arrange English trainings and invite English native speakers to train their staff - something the employers should have already had as a package when hiring. This diminishes significance of all the time spent at school and college studying English and reflects growing importance of revision of teaching methods and practices in Chinese educational institutions

Vita
  
Reference list:

Li, Y. and Hu, Y. (2011) ‘English teaching gets lost in translation’ China Daily, 11 November [Online]. Available at: http://europe.chinadaily.com.cn/china/2011-11/11/content_14077692.htm (Accessed: 11 January 2012). 

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Dear Vita,

First of all, thank you for elaborating on your initial post. I have a far better understanding now how technology and innovation in your organization is driven by marketing. It also supported my point by demonstrating that a company’s specialists should work close together as well as knowing one’s product thoroughly in order to develop and change one’s product according to customers’ current and future needs.

According to my father, who worked for IBM, 3M and other major companies, a strategy most companies within the technology industry adopt is to develop a product at different stages. Let’s say the organization developed and improved said product three times, but even though they could sell the most improved version or model of said product, they will put the least improved of the three out in the market first. This approach creates a buffer in order to invest more time into product development and securing one’s place in the market on a long term basis by distributing said product’s versions tactically. Another advantage of this strategy is in case a competitor brings out a model that may challenge your market share of said product which you may counter said challenge then by releasing the second or third version of your product if deemed necessary and whichever of the two suffices. 

Second of all, thank you for sharing your knowledge on the situation regarding English acquisition in China. It seems that there is a trend to globalize in all three countries although lacking a concrete strategy to successfully achieve this goal in a time-effective and realistic manner. Of course it’s not an issue that may have a single or universal solution as with each country a different strategy is probably needed as well as what may work for one company might not necessarily work for another.

What I believe can be done though, is to come to a solution that may work universally at the core but is easily modified to suit the need of each country and with further manipulation for each company in each country respectively.


Regards,

Andrew


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Very well researched post, Andrew. Thanks!
 Best, Dr. L.
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Stay tuned for next week's DQ! ~

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